Implementation of a system to automate WhatsApp messages and have a basic, easy-to-use mobile-optimised customer relationship management (CRM is required). These systems will work together, making it simple to keep track of things and manage leads effectively.
With Hyperpush, multiple team members can efficiently handle leads through a single WhatsApp account. You can easily reach out to potential customers and match them with the best counsellors. This not only saves time but also makes lead management more efficient. Leads from different places are sorted based on their preferences and they are then connected with the appropriate counsellors.
Hyperpush keeps all lead communication organized in one place, ensuring quick responses and helping you understand lead behaviour to communicate better. The administrator can monitor the engagement and ensure they respond in a manner that meets the lead's specific needs.
HyperPush enhances the customer experience by providing personalized messaging and real-time tracking options, allowing you to send custom messages and offer timely information.
Additionally, when a lead is transferred between counsellors, they will be able to review prior interactions with the lead with the available chat history. This allows them to continue the conversation effectively from its previous point.
During conversations between leads and counsellors, there are frequent situations where sharing files becomes necessary.
This includes brochures, forms, or website addresses. Hyperpush simplifies the process of utilizing contents from a shared media library during communication, thereby enhancing the overall quality of communication and lead interaction.
Hyperpush offers an easy way to engage with leads through various campaigns. You can use it to share materials, like learning resources, with everyone and pre-schedule the campaigns.
Additionally, you can send out notifications for significant events and send personalized messages, including special offers and invitations to webinars.
Within Hyperpush, there are different levels of roles. Agents can manage communication, managers can respond to messages and oversee campaigns, while administrators possess the authority to perform all these functions and additionally create and manage user accounts.
A major advantage of using a CRM system for task management is the control and visibility it offers to administrators. They can generate tasks, track their progress, and make well-informed decisions about who should handle each task. Moreover, administrators have a clear view of all tasks, including pending ones, and can readily determine team availability for task assignments.
The CRM system facilitates the identification of staff/team members who are either unassigned or already assigned to tasks. Furthermore, it allows categorization based on their respective departments and allocates tasks to these specific departments. This functionality provided by CRM greatly contributes to efficient resource utilization, ensuring that tasks are assigned to the right individuals or teams, leading to improved operational efficiency.
A CRM system provides immediate insights into key metrics, including the total number of currently active leads generated in a month and the total monthly revenue. This enables monitoring of monthly lead generation, which assists in evaluating the effectiveness of marketing campaigns and making essential adjustments. Additionally, the CRM aids in tracking monthly sales revenue, simplifying the monitoring of progress toward sales targets and highlighting areas for improvement.
CRM makes tracking and prioritizing leads easier by gathering their data in one place, making it simpler to identify promising leads and use your efforts efficiently. With a CRM system, you can keep an eye on each lead's status, whether they are qualified, in progress, or closed, helping you find leads needing attention and organize your actions accordingly. Additionally, the system allows you to monitor lead activities, like email interactions, website visits, or office calls, assisting in recognizing the most engaged leads and enabling you to focus your efforts on them.
The CRM system aids administrators in organizing counsellors' information, monitoring their activities, and assisting counsellors in managing their schedules and appointments.
Moreover, the CRM system gives administrators the ability to closely review each counselor's performance.
The CRM system keeps track of progress and generates performance reports for continuous improvement. Within a CRM system, tasks can be automated, resulting in reduced man-hours and increased profitability through efficient task management and resource utilization.
Following is an integrated solution where both Hyperpush & CRM is used for automating the lead management.